Delete your account in the app
1. Open the Stablepay app and sign in.
2. Go to Profile -> Personal Information -> Delete account.
3. Tap Delete account
Your request is processed within 30 days. You can check its status on the same screen while it's pending.
Can't access the app?
Email [email protected] from the email address registered to your account and ask us to delete your account. We may need to verify your identity before processing the request.
What we delete
Your name, email address, and phone number
Your business and bank account details
Your wallet
What we keep
Identity verification and compliance records that we're legally required to retain (for example under anti-money-laundering regulations), for the retention period required by applicable law.
Before you request deletion
An account can't be deleted while it has a remaining balance, pending transactions, or an active card. Withdraw your funds, let pending transactions settle, and close any active cards first.