How Do I Create a Stablepay Account?
To get started, download the Stablepay app from one of the following links: iOS or Android. Open the app and follow the steps to set up your account. To register, you'll need a valid phone number. Enter your country code and phone number in the registration form.
What will I need to create a Stablepay Account?
A valid phone number that can receive SMS, a government-issued ID (passport, ID card, residence permit, or driver's license), and a couple of minutes somewhere with good lighting for a quick selfie.
Why is identity verification required?
Identity verification (KYC) is required in order to comply with regulations, prevent fraud, and ensure only legitimate users can access Stablepay.
How do I verify my identity?
You'll be guided through a short onboarding flow where you'll need to submit a government-issued identity document (passport, ID card, residence permit, or driver's license) along with a selfie.
What do I do if my identity verification was rejected?
Depending on the outcome, you may be eligible to resubmit. If you believe the rejection was in error, please reach out to our support team for assistance.
How Do I Check the Email Address or Phone Number Linked to My Account?
To check the phone number or email linked to your account, go to My Account and then Personal Information. You'll find your linked contact details there.
What Should I do if I'm Not Receiving My SMS Verification Code?
Check that your phone number and country code are entered correctly. OTP codes can occasionally be delayed so please wait a minute and try again if you still did not receive anything. If the issue persists, please contact our support team.
What Should I Do If My Account Is Locked?
For your security, your Stablepay account temporarily locks after three consecutive incorrect attempts. If this happens, please reach out to support and we'll help you regain access to your account.
Why Do I See a "Phone Number Already Exists" Error?
This error means the phone number you entered is already linked to a Stablepay account. Each number can only be tied to one account, so it can't be used to register again. If you're seeing this unexpectedly, please reach out to support.
Can I Still Receive Refunds After Deleting My Account?
No. Once your account is deleted, we're no longer able to process any refunds to it, and deletion is permanent, so those funds can't be recovered afterward. Before you delete your account, check your recent transaction history and make sure nothing is still pending and no refunds are on their way. If anything is still in progress, wait for it to fully clear first.
How can I set up a Passcode?
After your first sign-in, you'll create a 6-digit passcode to keep your account secure. You also have the option to enable biometrics such as Face ID or fingerprint on supported devices.