Why do I need to take a selfie during verification?
The selfie is a quick "liveness" check that confirms you're the real owner of the ID you submitted. It's a standard identity verification step that helps prevent fraud and keeps your account secure.
Is my personal information safe with Stablepay?
Yes. Your identity documents and personal details are encrypted and handled by our regulated verification partner strictly for identity checks and compliance. Your information is only used to verify you and process your payments, and isn't shared beyond what's required for those purposes.
Is multi-factor authentication available on Stablepay?
Yes. Each sign-in is verified with a one-time code sent via SMS, and access to the app is protected by a device passcode or biometrics such as Face ID or fingerprint.
How does Stablepay handle fraud?
Stablepay utilizes best-in-class fraud prevention, detection, and response, working with leading fraud and compliance partners at every step. Stablepay requires users to complete identity verification before your account is active. Once you start using Stablepay, we monitor activity in real time across sign-ins, deposits, payouts, and card transactions. When something looks suspicious, a transaction may be placed on hold and/or we may request more information before it is completed. If you ever spot activity you don't recognize, report it immediately and we'll investigate.